Yes, we ensure 100% genuine medicines. All our products are sourced directly from authorized manufacturers and distributors. We maintain strict quality checks and proper storage conditions. Each product comes with manufacturer details and expiry dates clearly visible.

Some medicines require a valid prescription, while others are available over-the-counter. We clearly indicate which products require a prescription on their product page. You can upload your prescription during checkout or via our prescription upload page for restricted medicines.

Yes, we ensure that all medicines have a minimum of 6 months validity at the time of delivery. The expiry date is mentioned on each product listing and during checkout. If you receive an expired or near-expiry medicine, we offer a full refund or replacement.

We offer same-day delivery in metro cities for orders placed before 12 PM and next-day delivery for other areas. The delivery time depends on your location and the availability of items. You'll receive a tracking link and estimated delivery time once your order is confirmed.

Yes, we deliver on weekends and most public holidays. However, delivery may be delayed on major national holidays. You can check the estimated delivery date during checkout based on your location and the selected delivery slot.

Delivery charges are calculated based on your location and the weight of the order. We offer FREE delivery on orders above ₹500 in most areas. The exact delivery charge will be displayed during checkout before you complete your payment.

We accept multiple payment methods including Credit/Debit Cards, UPI, Digital Wallets (Google Pay, PhonePe, Paytm), and Cash on Delivery (COD). All online payments are secured with SSL encryption and fraud protection. Choose your preferred payment method during checkout.

Yes, we use industry-standard SSL encryption and PCI-DSS compliance to protect your payment information. Your credit/debit card details are never stored on our servers. All transactions are processed through secure payment gateways with advanced fraud detection systems.

You can cancel or modify your order within 30 minutes of placing it through your account. After 30 minutes, your order goes to our fulfillment system and cannot be modified. However, you can cancel it and request a refund, which will be processed within 5-7 business days.

Click on the "Register" button on our website and fill in your details (name, email, and password). Verify your email address through the confirmation link sent to your inbox. Once verified, your account is ready to use. You can now browse products and place orders.

Yes, we take data security seriously. Your personal information is encrypted and stored securely. We comply with all privacy regulations and never share your information with third parties without your consent. You can read our full Privacy Policy for more details on our website.

Once your order is confirmed, you'll receive a tracking link via email and SMS. You can also track your orders in real-time from your account page under "My Orders". The tracking will show the current status of your delivery and estimated delivery time.

We offer a 15-day return/refund policy from the date of delivery. Products must be unopened and unused in original packaging. Medicines cannot be returned for safety reasons unless they are damaged or expired. Log in to your account and request a return through the "My Orders" section.

Refunds are processed within 5-7 business days after we receive and inspect your returned items. The refunded amount will be credited back to your original payment method. For bank transfers, it may take an additional 2-3 days for the funds to appear in your account.

You can contact us through multiple channels: WhatsApp (+91 9511738045), Email (info@quickpharma.com), or visit our Contact Us page. Our support team is available 24/7 to assist you with any queries or issues. Chat support is also available on our website.

Our customer support team is available 24 hours a day, 7 days a week. You can reach us through WhatsApp, email, or our contact form at any time. We aim to respond within 24 hours for email inquiries and immediately for WhatsApp messages.